Description

Check-in Check-Out: Managing Hotel Operations introduces the principles and practices involved in managing hotel front office operations and the guest service experience. The book is designed for students and professionals in hospitality management and focuses on how hotels organize, operate, and deliver quality service to guests.

The introduction presents the hotel as a complex service organization where effective operations depend on coordination between people, technology, procedures, and customer relationships. It explains that the front office is central to the guest experience, serving as the main connection between the hotel and its customers from reservation through departure.