Description

The introduction explains that middle managers are one of the most important but often overlooked groups in modern organizations. The authors challenge the traditional view that middle managers are merely an unnecessary layer of bureaucracy and argue that they play a critical role in connecting organizational strategy with day-to-day execution.

The authors describe how many organizations have reduced investment in middle management over recent decades, often viewing these roles as costs rather than sources of value. The introduction argues that this perspective has created problems because managers are essential for developing employees, improving performance, solving problems, and creating strong connections between leadership and frontline teams.