Description

The introduction explains the growing importance of business excellence as organizations face increasing competition, changing customer expectations, and the need for continuous improvement. It introduces the idea that excellence is not achieved through isolated improvements but through a structured approach that examines leadership, strategy, processes, people, resources, and results. The authors discuss how business excellence models, such as quality awards and self-assessment frameworks, help organizations understand their current performance and identify opportunities for improvement. The book aims to provide managers and students with practical guidance on using excellence frameworks to measure performance, encourage organizational learning, and achieve sustainable improvement.