Description

The Introduction explains why human resource management (HRM) and organizational change are closely connected. Managers operate in an increasingly changing environment and must manage both organizational performance and people effectively.

1. Why organizations need to change

Organizations face continuous changes caused by:

• Globalization
• New technology
• Economic conditions
• Changing customer expectations
• Demographic changes
• New laws and regulations
• Changes in employee attitudes

The book describes these environmental pressures using the DELTA forces: Demographic, Environmental, Legal, Technological, and Attitudinal changes.