Description

The introduction explains that organizations must continuously improve and adapt their business processes to remain competitive in a rapidly changing business environment. It introduces business process change as a structured approach to analyzing, redesigning, and improving the way organizations perform their work. The author highlights that effective process improvement requires an understanding of business goals, technology, management practices, and the people involved in organizational operations. The book presents business process management as a broad discipline that combines process analysis, modeling, redesign, automation, and continuous improvement. It aims to help managers and process professionals understand how to plan and implement successful business process changes while creating greater efficiency, quality, and value for customers and stakeholders.