Description

The introduction explains that organizational change is a central feature of modern organizations because businesses and institutions must continually adapt to changing environments. Changes in technology, markets, competition, customer expectations, regulations, and social conditions require organizations to review and modify their structures, strategies, cultures, and ways of working.

The authors introduce organizational change as a complex process that involves both planned and unplanned transformations. Change is not only about introducing new systems or structures; it also involves people, relationships, power, culture, and the way individuals understand and respond to new situations.