Description

The introduction explains that quality management has become a critical factor in organizational success because customers, employees, and stakeholders increasingly expect higher levels of performance and value. The authors introduce Total Quality (TQ) as a comprehensive approach that involves every part of an organization working together to improve quality, productivity, and competitiveness. They emphasize that quality is not only about inspecting finished products but about creating effective processes, preventing problems, involving employees, understanding customer needs, and continuously improving operations. The book presents quality management as an organization-wide philosophy supported by leadership, teamwork, data-based decision-making, and a commitment to excellence. It aims to help students and professionals understand how quality principles can be applied to improve organizational performance in both manufacturing and service environments