Description

The introduction establishes ethics as an essential part of hospitality and tourism management. The central idea is that successful hospitality businesses should not focus only on profit; they must also make decisions that are fair, responsible, and morally sound.

Main ideas

1. What is ethics?
   Ethics concerns principles about right and wrong behavior and helps people decide how they should act when facing difficult choices.
2. Why ethics matters in hospitality and tourism
   Hotels, restaurants, travel companies, and other hospitality businesses deal directly with customers, employees, suppliers, communities, and the environment. Their decisions can affect many different stakeholders.
3. Ethical dilemmas
   Managers may face situations where two or more values conflict—for example, profit versus fairness, employee interests versus company interests, or customer privacy versus business needs.